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Citizens Advice Torridge, North, Mid and West Devon
Torridge, North, Mid and West Devon
This is a voluntary role-expenses are paid
Closing date
19 Apr 2024

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Job Details

What will you do as a Trustee?

-Complete an induction for your role. 
-Have a commitment to the aims principles and policies of the Charity. 
-Prepare for and attend Board meetings and participate actively. 
-Further the strategic objectives of the Charity by leading projects and doing work outside of Board meetings as agreed with the Chair and the CEO. 
-Act in the best interests of the Charity at all times, and comply with the code of conduct for trustees. 
-Act with integrity and avoid conflicts of interest, or declare them if appropriate so that a decision can be made by the Board as to ongoing participation in certain decisions. 
-Stand by collective decisions. 
-Maintain confidentiality about the Charity’s affairs and matters relating to trustees and staff. 
-Build and maintain knowledge and understanding of the Charity, how it operates and the role of a trustee. 
-Develop local knowledge and networks in support of the work of the Charity.

Who we’re looking for 

We currently have five trustees and are looking to recruit three more. We encourage and welcome people who are suitably skilled from all backgrounds. 

We particularly encourage people who are disabled, or people from Black, Asian and minority ethnic backgrounds and LGBTQ+ groups as these people are currently under-represented at board level. 

You don’t need specific qualifications or skills but we are keen to hear from people with skills in Human Resources, Health and Safety and/or Public Relations. You’ll also need to: 

  • Understand and accept the responsibilities and liabilities as a trustee. 
  • Be non-judgmental and respect views, values and cultures that are different to your own. 
  • Have good listening, verbal and written communication skills. 
  • Be able to exercise good independent judgment.
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
  • Be willing to undertake training in your role.


Citizens Advice Torridge, North, Mid and West Devon is a local Charity that provides free, independent, confidential and impartial advice on all subjects to members of the local community. We aim to ensure that no-one suffers through lack of knowledge of the rights, responsibilities, and services available to them, or through an inability to express their needs effectively.

The Charity covers half of Devon, serving a population of over 300,000 people with a workforce of around 40 paid staff and over 70 volunteers through a multi-channel service involving face to face, Webchat, email and Adviceline (telephone) services. During the financial year 2022-23 we helped  over 15,000 people with more than 34,000 problems and brought £9.5 million of household income gain into the local communities in which we work.

We hold a membership agreement with national Citizens Advice which includes use of branding, client case management systems and back-office management systems to support the running of the charity and alignment of the national strategy to give high quality advice and information. We are regulated by the Financial Conduct Authority (FCA) and accredited by the Advice Quality Standards (AQS).

Company info
01237 879152
PO Box 113
The Ockment Centre
EX20 9BL
United Kingdom

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